How We Handle Your Information

1. Information We Collect

Information you provide

• Contact information: your name, phone number, email address, and mailing address.
• Property information: the property address, condition, photos, ownership details, occupancy, selling timeline, and information you choose to share about your situation.
• Transaction information: offer discussions, agreements, and relevant mortgage, lien, title, or closing information needed to evaluate or complete a transaction.
• Communications and preferences: messages, inquiry responses, contact preferences, consent records, and opt-out requests.

Please do not submit Social Security numbers, account passwords, bank account details, or other sensitive information through a general website inquiry form. If transaction documents are needed, our team will explain how to provide them.

Information from other sources

We may obtain relevant property information from public records, county appraisal and tax records, deeds, listing information, and real estate data providers. This may include ownership, property characteristics, liens, assessments, and comparable sales. We may also receive inquiries and contact details from lead providers or referral sources.

Website and device information

Our website and its providers may collect IP addresses, browser and device information, pages visited, referring websites, interactions, and visit dates and times through cookies, analytics tools, and similar technologies. Some of this information may be linked to a device or person.

2. How We Use Information

• Respond to inquiries and discuss your property and selling options.
• Evaluate properties, prepare offers, coordinate access, and manage potential transactions.
• Maintain communication history, seller preferences, consent records, and opt-out records.
• Send inquiry follow-up, appointment information, and transaction updates through permitted channels.
• Operate and improve our website, measure marketing performance, and advertise our services, subject to applicable choices and requirements.
• Protect our systems, prevent misuse, resolve disputes, and meet legal and recordkeeping obligations.

3. When We Disclose Information

Our team manages seller communications. We do not sell or rent seller contact details to outside investors, agents, or other businesses for their own marketing.

We may disclose information in the following circumstances:

• Operational service providers: providers supporting website hosting, forms, CRM records, workflow processing, communications, analytics, and related business operations, as needed to perform their services.
• Transaction support: title companies, escrow providers, attorneys, inspectors, contractors, and other professionals, when reasonably necessary to evaluate a property or carry out a transaction.
• At your direction: when you ask us to disclose particular information or authorize a referral.
• Legal and safety purposes: when required by law or legal process, or reasonably necessary to protect rights, investigate fraud, or address security concerns.
• Business changes: in connection with a merger, acquisition, or transfer of business assets, subject to applicable law and the protections described in this policy.

Website advertising and analytics technologies are described in Section 6. Mobile information is subject to the additional protections in Section 4.

4. SMS & Mobile Information

When you opt in to receive texts from TX Cash Home Buyers, we use your mobile number and inquiry information to send messages about your property, selling options, appointments, offers, and transaction updates. We retain consent and opt-out records to document and honor your preferences. Message frequency varies. Message and data rates may apply.

We do not share, sell, or provide mobile information or text messaging opt-in data and consent to third parties or affiliates for their marketing or promotional purposes. This restriction applies to all disclosure categories described in this policy. Providers supporting our messaging and recordkeeping systems may process this information as needed to operate those services on our behalf, subject to applicable legal requirements.

You can opt out of texts by replying STOP. For assistance, call (281) 595-7550 or use our contact page.

5. Calls, Recordings & Communication Records

We may monitor, record, and transcribe calls for quality assurance, training, and customer service. We may retain recordings, transcripts, summaries, and notes to maintain communication history and support your inquiry or transaction. Service providers may process these records on our behalf.

6. Cookies, Analytics & Advertising

We may use cookies, pixels, and similar technologies to operate the website, understand visitor activity, measure campaigns, and show relevant advertising. Analytics and advertising providers, including Google and Meta where used, may receive device identifiers, IP addresses, browsing activity, and related interaction data.

Some providers may use these technologies across websites. Their handling of information is also governed by their own policies.

You can manage cookies through your browser settings. Blocking cookies may affect some website functions. You can also review Google’s information about partner sites, Google’s advertising controls, and Meta’s Privacy Policy.

7. Your Choices & Privacy Requests

• Marketing emails: use the unsubscribe link where provided or contact us to request removal.
• Calls: tell our team or contact us to request that we stop calling.
• Information requests: contact us to request access to, correction of, or deletion of your personal information, or to ask about other rights available under applicable law.

We may need to verify your identity before providing or changing personal information. Requests are handled subject to applicable law, including exceptions for transaction records, legal obligations, disputes, and records needed to honor contact restrictions. A request to stop marketing does not necessarily require deletion of those records.

You may contact us to update your communication preferences or request that we stop contacting you. Where applicable, you may also request an explanation or review of our response to a privacy request.

8. Security & Retention

We use administrative and technical safeguards designed to protect personal information from unauthorized access, use, or disclosure.

We retain information as reasonably necessary for the purposes described in this policy, including responding to inquiries, managing transactions, maintaining business records, documenting consent, honoring contact restrictions, resolving disputes, and complying with legal obligations. Retention needs vary by record type. Some information may remain in backups or records that must be preserved.

9. Children’s Privacy

Our website and property-buying services are intended for individuals who are 18 years of age or older. Individuals under 18 should not submit personal information through our forms or other inquiry channels. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will take steps to delete it, subject to applicable legal requirements. If you believe a child has provided personal information to us, please contact our team.

10. Links to Other Websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. Review those policies before submitting information to them.

11. Policy Updates

We may update this policy as our practices or requirements change. We will post the revised policy here and update the date above. Where required, we will provide additional notice or obtain consent before making a change that requires it.